Job description

Marketing Design Assistant Manager
Position Grade: D2
Reporting to: Design Manager
Location: Regional ( outside London) or Homeworking 
Working hours: 35 hours per week following contractually agreed shifts (which may vary)
Duration: Permanent


The role

CREATE is recognised as being the leader of creative output and quality to the UK firm.


You will be the backbone of the CREATE Marketing Design Team providing invaluable support to the team and taking complete ownership of the smooth running of day-to-day activity as well as having a good understanding of how a studio functions whilst overseeing the Studio Production and Operations.


You will work with CREATE Leadership to provide operational and strategic development to that team. You will also be responsible for developing and positioning the team as an invaluable resource to the wider firm. Building strong relationships with Marketing stakeholders and winning back further business from external agencies. This position requires a full understanding of the firm’s brand and an ability to work under pressure whilst maintaining a professional manner at all times.


Duties and responsibilities
Design strategy / operations

  • Working with CREATE Management team, you will help to implement and drive the strategy of our Marketing Design Team
  • Be the central inlet between CREATE and the Sales & Marketing Team.
  • Running a team of designers and art workers you will be accountable for all external and internal marketing work, you will also work with and oversee the process of delivery from CREATEs component teams to deliver high quality work
  • Work collaboratively with multiple marketing functions of the business to implement the clients marketing strategy and identify opportunities to support overall business objective
  • Implementing strategy and managing campaigns up until delivery
  • Project and budget management 
  • Be accountable for highlighting the KPMG brand to the CREATE team and also controlling marketing work and ensuring it comes through the Marketing Design Team
  • Become integrated within the brand team and align key team goals to meet marketing and brand business need
  • Business development and generating business for the sales team through promotion and relationship development
  • Manage multiple external stakeholders and make sure the team is meeting expectations
  • Compiling comprehensive reports and keeping the CREATE leadership informed 
  • Keeping up to date with your market and clients customers
  • Interact with users of the service, gathering feedback and requirements and raising awareness of the service
  • Identify opportunities for new business growth, evaluate the feasibility of new service offerings and enhance the services offered by Create
  • Challenge, interpret and answer design briefs with clean, impactful, intelligent work
  • Lead, develop and mentor the Marketing Team – promotion, positioning, undertaking feedback sessions and acting on them
  • Takes on performance management responsibility for members of their team. Works with the Head of Create as People Leader (PL), coach and develop team members to enhance overall skills and identify both group and individual training needs
  • Resolve and mediate complaints or issues and inform or escalate where appropriate to the Head of CREATE
  • Ensure people issues, including performance, sickness, disciplinary and grievance issues are dealt with in a fair and lawful manner and reported to CREATE Management. 


Knowledge and experience

  • Proven track record gained in mentoring/managing a creative team
  • Confident communicating at all levels with experience of broadening communication channels and developing processes to facilitate the exchange of information among internal and external groups
  • Strong and proven leadership skills with competent people management ability able to influence others and support organisational change
  • Track record of maintaining high quality standards and understands all key process issues and ensure process improvement
  • Demonstrated experience with process reengineering techniques, experience overseeing all aspects of the project, including planning and resource allocation


Aptitude and skills

  • Ability to provide clear and decisive leadership and competent people management
  • Demonstrates excellent communication skills, spoken and written, and is confident and effective in communicating with staff at all levels of seniority
  • Able to manage client expectations and offer alternative suggestions to meet client demand
  • Professional, confident and enthusiastic team player with a flexible can-do attitude
  • Proven leadership and coaching experience
  • Ability to remain calm under pressure
  • Excellent work ethic and the ability to thrive in a time-sensitive environment Flexible and adaptable to fluctuating workflow levels
  • Ability to form networks with staff at all levels and influence effectively
  • Ability to adapt to a constantly changing and growing business environment
  • Excellent knowledge of the design, document production and print processes
  • Excellent organisational skills with the ability to prioritise an often conflicting workload
  • Exceptional at problem solving (solution driven)
  • Customer service focused and able to liaise and influence staff at all levels
  • Robust and resilient disposition
  • Have excellent project management and people management skills
  • Excellent knowledge of Adobe Creative Suite packages



  • Minimum 5 GCSEs or equivalent, including English grades A-C 

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